Help Center

Can I use BiP free of charge?

In order to download BiP, you need to have internet connection (4G/3G/2G/EDGE or wifi).

When will the Status feature arrive?

It will be released within 2021.

How does BiP ensure scure communication?

In BiP, messages are trasmitted securely with TLS encryption method, which provides secure communication between transmitted devices and servers in accordance with international standards. No third party can intercept and access or read your messages.

How can I manage notifications?

Click to access the guide we have prepared according to your Android Operating System version and device model.

Does BiP Store my messages?

BiP does not store your messages. The messages sent are transmitted in encrypted form until they reach the recipient and are deleted as soon as they are transmitted. If the user requests that their messages be backed up, then the backed up messages are stored encrypted in data centers in Turkey.

Does BiP process my information?

BiP does not process any unauthorized information.

What information do you request to use the app?

It It requests permission to access contacts for messaging, gallery, shareing photos and videos, and microphone to make a call. Users can continue to use BiP without the obligation to share their data with third parties for marketing activities such as advertisements, promotions or offers.

When I delete BIP, will all my data be deleted as well?

Yes. If you delete your account, all your data, backups and chats are permanently deleted and cannot be accessed again.

How will I move my groups?

You can click on the link for group move details. https://bip.com/en/group-import/

What is the warning for improper Use or improper group or user behavior?

In cases such as exceeding the limits of the emergency button, requesting a single-use password, or exceeding the limit of the number of messages sent per minute, our users may encounter this warning. They can continue to communicate after a 24 hour freeze.

How to login for BiP?

To Login BiP;

  • You can only verify a phone number you own.
  • You must be able to receive phone calls and SMS to the phone number you are trying to login.
  • You must have a working Internet connection through mobile data or Wi-Fi.

You can login to BiP in 3 steps. Enter your phone number:

1- Phone Number

A. Enter your phone number:

  • Choose your country from the drop down list. This will automatically fill your country code on the right.
  • Enter your phone number in the box on the right.

B. Tap Get Verification Code to request a code.

2- Verification Code

  • Enter the 5-digit code you receive via SMS.
  • If your time is running out without entering code or if the code does not deliver you, you can request the code again.
  • If you still do not get the code, close the application and reopen it.
  • If verification code cannot be received, verification can be done by calling number on Android devices in Turkey.
    • If verification code is not received after 90 seconds, option to “get the code by call” appears. You can request the code again or get the code by call. When you click get the code with call, BiP will receive an unanswered call and your confirmation code will be filled automatically.

3- Profile Screen

  • Finally, you need to enter a profile name to login into the application. You can set your profile photo during login, or change it from the “more” menu after logging into the application.

 If you have a problem with the above steps:

If you are having trouble verification, please try the following:

1- Restart your phone (turn off your phone, wait 30 seconds and turn it back on).

2- Delete BiP and reinstall the latest version.

How is communication security ensured?

In BiP, messages are transported securely between transmitting devices and servers using the TLS encryption method approved by international standards. No third party can intercept and access or read your messages. BiP does not store your messages. The messages sent are transmitted in encrypted form until they reach the recipient and are deleted as soon as they are transmitted. If the user requests that their messages be backed up, then the backed up messages are stored encrypted in data centers.

Where is BiP data stored?

Data is kept encrypted in data centers certified in line with international standards.

Is it possible to delete stored data?

In order to delete all your BiP data, it is sufficient to delete your BiP account. To delete the account; You can follow the More- Settings- My Account steps.
If you delete your account, all your data, backups and chats are permanently deleted and cannot be accessed again.

Does BiP process and share your data?

No unauthorized data is received, processed, or shared. BiP only receives and processes the data required to provide services to its users, with the prior consent of the users. For example; BiP requests permission to access contacts to be able to message, permission to access gallery to share photos and videos, and permission to access microphone to make calls.

Can a password be defined for the application?

You can define a password for BiP by following the More -> Settings -> Privacy steps.

Where can you find further information on BiP?

For detailed information on BiP, you can visit the website, www.bip.com.

Where are questions and suggestions about BiP communicated?

By following the “More- Settings- Help- BiP support” steps, you can share your questions and suggestions.

What types of messages can be sent in BiP

With BiP, you can send pictures and videos, documents, audio files, locations as well as text messages. Is enough to hold down the microphone button to send the audio recording.

How is the chat backed up?

You can back up your messages by following the Profile–> Settings–> Chat Settings -> Backup steps.

What is the participant limit for groups? How can I add and remove participants?

With BiP, you can set up large groups of up to 1000 people. From the profile page of your group, you can change the group name and group photo whenever you want, and you can invite participants to your group with the link. If you are also a group administrator, you can add/remove people from the group.

What is a timed group?

In BiP, you can determine the time your group will end. You can select the group expiration date during the group setup, or you can set it on your group’s profile page or change the time at any time.

What are the Disappearing Messages

With BiP’s disappearing message feature, you can determine the disappearance time of the messages you send. Thus, your messages are deleted at any time you wish, leaving no traces. You can specify the time you want your messages to disappear from 3 points on the chat page in your chats, from the clock icon in group chats.

How do I use the text formatting feature?

Before sending your messages in BiP, you can long-press on it to make it bold, italic, strikethrough, and underline.

How do I change the text size?

Regardless of the settings of your device, you can change your font size for the BiP application only by following the steps of “More” Settings > View “.

How do use the chat archiving feature?

You can hide your individual and group chats thanks to the “chat archive” feature. When you use this feature, your chats are not deleted, only hidden from view in your chat list. If you receive a new message from these chats, your chat will be removed from the archive and returned to your chat list.

What is Pin Chat?

You can use the chat pinning feature to always see your important chats at the top of the chat window. It is enough to hold the chat you want and press the “pin” button. You can pin up to 5 chats.

What is the following feature? How do I use it?

When you select the “follow” feature during the location sending, you can follow each other’s location mutually with the approval of the person you are messaging. The following feature is only available for your one-on-one conversations

What are broadcast messages?

Thanks to the broadcast message list, you can send a message to up to 1000 people at the same time without creating a group. You can use this each all the time so you don’t have to re-select the same people.

How can I manage notifications?

Click to access the guide we have prepared according to your Android Operating System version and device model.

What type of call can be made with BiP?

You can make one-to-one and up to 10 people in HD quality voice and video calls with people who have BiP from BiP.

Are calls on BiP paid?

BiP does not charge for calls or messages, data charges apply.

How do I make a video call?

When you want to call someone from BiP, you can make a video call by entering the chat window with the person you want to call, by touching the Search icon on the top right, or by selecting the person you want to call by clicking the Call icon on the top right of the main menu and selecting the video call.

How do I make a voice call?

When you want to call someone from BiP, you can make a voice call by entering the chat window with the person you want to call, by touching the Search icon on the top right, or by selecting the person you want to call from the Calls option in the main menu.

What is the limit of participants for group calls?

Unlike others, HD quality voice and video calls in BiP are supported by up to 10 people.

How to call someone who does not have BiP?

Calling users without BiP from BiP can be done by operator users who have technical integration with BiP.

Why should I use Discover?

Customers can follow channels based on their interests. They can follow sport news and do many things. Discover is your life and entertainment platform.

What can I do with Discover services?

In discovery, you can fulfill all your needs from one place and always be in life.

Are the services paid?

Are the services paid?

How can I follow the services?

First you need to install BiP, then you can explore ‘More’, select ‘customize’ and add’ Discover’. After adding Discover on your main BiP menu, follow the channel you want.

How can I get out of the services I follow?

Pressing the service information from the channel and then touch unfollow button.

Do I pay a fee when I enter or follow a paid service screen in BiP?

No, you don’t pay when you follow. You can follow the payment steps and then pay. This feature is open in limited countries.

What payment options do you have in BiP?

BiP has options for seaching through Store, mobile invoice attachment, Credit Card.

How can I update my credit card and address?

You can use this information safely in your sales via BiP by adding both credit card and address information in the Settings -> Payment Settings section in the Profile Section.

Are my Credit Card information safe?

All credit cards registered in BiP are secured by PCI-DSS standards.

What is the return policy of paid services in Discover?

The return process of all purchases made from the services in the Discover section varies according to the payment methods. You can get support for the refund process by typing in the Profile -> About Me -> Contact Us section for payments made with the Credit Card, Reflecting to Invoice options. For all sales done through the store, you must contact the Support teams of the stores for the return process.

What is the Surprise Point?

10 gifts can be earned from Surprise Point if it is 3 months old. The discounts of the brands can be used only once during the campaign. This feature is open in limited countries.

How many gifts can I earn per day from Surprise Point?

10 gifts can be earned from Surprise Point if it is 3 months old. The discounts of the brands can be used only once during the campaign. This feature is open in limited countries.

Can I earn gifts when I’m not close to the Surprise Points?

In order to win the gifts in Surprise Point, it is necessary to be at the specified distance when the points are clicked. When trying to get gifts using a fake location, users cannot receive gifts from Surprise Point for a certain period of time. These periods vary from 1 day to 1 month. This feature is open in limited countries.

What is BiP Web?

In addition to your mobile application, you can also use BiP on your desktop and tablet. You can go to https://web.bip.com from Yaani, Chrome, Firefox, Opera browsers or download the BiP Web desktop application to your device.

How Do I downlaod BiP desktop?

You can download the desktop application to your Windows and Mac device from here.

How do I loing to BiP Web?

Simply follow the “More – BiP Web” steps from the mobile application and scan the QR code on the BiP web page.

Can I make video and voice calls over BiP Web?

Yes, you can make one to one voice and video calls over Web?

What I can do over BiP Web?

BiP Web provides instant messaging, audio and video calls, and sending voice messages via computer and tablet. You can also view the Dissapearing Messages sent via the mobile application on the BiP web. Efforts are underway to bring Discover services, channels, location and sticker sending features to BiP Web.

Can BiP Web used when your phone is off?

Yes it is. Even if your phone is turned off, you can continue to message over BiP Web for 30 days.

Can I search in BiP Web?

With the BiP web search feature, you can easily find your conversations with the people in your directory.

What can I do with channels in BiP?

With the channels you have opened in BiP, you can reach millions of people, and you can inform all your followers about the subject you are an expert on.

How can the opened channels be accessed?

You can access all channels by typing the channel name in the Search section in the Messages section.

How to create channels in BiP?

You can create your channel by clicking the “+” icon on the top right in the Messages section, and clicking the “Create New Channel” option. When creating a channel, you must specify the channel name, public or private option and channel link. Then, you can create the channel by adding the people in your directory you want to follow the channel.

What are Public Channels?

A public channel is a channel that can be seen and followed by anyone in channel search results.

What are Privact Channels?

Private channels can be seen and followed by the people you added while opening the channel and only the people with whom you share the channel link.

How do I invite users to channels?

If you want to invite new people to your channel, you can share the link you entered while creating the channel with the relevant people.

What can be shared through channels?

You can send messages, photos, videos, documents, locations, audio recordings, stickers and share locations through channels.

How are channels muted?

Android users can mute the notifications from the channel with the option to mute in the chat window of the channels, and iOS users can also mute the notifications from the channel by clicking the bell icon in the channel chat window.

How do I find the number of followers of the channel?

You can find out how many followers the channel has by going to the channel detail page.

How to understand how many people saw the post made on the channel?

When the sending is made, the information about how many people saw the message is written next to the relevant submission. This information is seen by all followers, not just the channel owner.

How to change the name, photo, decription and the link?

How to change the name, photo, decription and the link?

How to add another admin?

If it is desired to give the channel ownership to someone else, the relevant person should follow the channel first. Entering the country code from the follower list and searching the phone number of the relevant person, when the person is found, the channel manager is made with the “Make Manager” option from the contact details. Administratorship can be in more than one person, in this case, administrator rights will be in more than one person.

What rights does the channel amins have?

Channel managers can send messages, photos, videos, documents, locations, sound recordings and stickers to all followers on the channel, and share locations. The manager has the authority to find the followers on the channel by searching their phone number, remove them from the channel and make them manager.

How to unfollow, delete a channel?

You can unfollow or delete the channel by entering the channel detail or from the Channel chat detail in the Messages section.

Are the games paid?

All games are free in BiP . You can play all games as you wish without any fees.

Does the BiP games require an internet connection?

BiP needs an internet connection while playing games. Please check your mobile plan to understand the fees.

While playing a game, can I pause and come back later?

Yes, even if you take a break while playing a game in BiP, you can continue where you left off.

Can more than one person play games together?

Only single-player games are available for now, multiplayer games will be introduced soon.

Can BiP be used for internal communication?

With Closed Group Communication Channels under BiP Discover, you can create service channels that can only be accessed by authorized users. For detailed information and support, you can send your application, which includes your contact information, the name of the relevant institution to discover@bip.com. The BiP Discover team will get in touch with you.

How can BiP help corporates?

By creating your Brand Communication Channel in the BiP Discover area, you can digitize your customer communication; can send campaigns, announcements and surveys over the channel; You can provide customer service, sales, location-based editing support. In addition, with BiP Closed Group Communication Channels, you can move your internal communication to digital and make your correspondence safely.

After the in-house channel is created, how is it managed?

You can use the BiP Base panel to create and manage Discover channels.. It will be shared with you after the evaluation of the requested information.