Help Center

To Login BiP;

• You can only verify a phone number you own.
• You must be able to receive phone calls and SMS to the phone number you are trying to login.
• You must have a working Internet connection through mobile data or Wi-Fi.
  

You can login to BiP in 3 steps. Enter your phone number:

1- Phone Number

A. Enter your phone number:

• Choose your country from the drop down list. This will automatically fill your country code on the right.
• Enter your phone number in the box on the right.

B. Tap Get Verification Code to request a code.

2- Verification Code

• Enter the 5-digit code you receive via SMS.
• If your time is running out without entering code or if the code does not deliver you, you can request the code again.
• If you still do not get the code, close the application and reopen it.
• If verification code cannot be received, verification can be done by calling number on Android devices in Turkey.
  • If verification code is not received after 90 seconds, option to “activate by call” appears. You can request the code again or get the code by call. When you click activate by call, BiP will receive an unanswered call and your confirmation code will be filled automatically.

3- Profile Screen

• Finally, you need to enter a profile name to login into the application. You can set your profile photo during login, or change it from the “more” menu after logging into the application.

 If you have a problem with the above steps:

If you are having trouble verification, please try the following:

1- Restart your phone (turn off your phone, wait 30 seconds and turn it back on).

2- Delete BiP and reinstall the latest version.

Status allows you to share photos and videos as updates that expire after 24 hours. Both parties must have each other's phone numbers saved in their phone book in order for you to see and receive status updates from your contacts.

Your status updates can be seen by people whose phone number is saved in your phone's contacts and who have saved your phone number in their contacts. In addition, people with read receipts cannot see who has viewed their status, and they do not appear in the "Viewers" area of ​​other users whose status they view.

To view a contact's status update, go to the "STATUS" tab first. Then, tap the individual's status update.

To respond to a status update from a contact, tap ANSWER while viewing the status update.

BiP is a free communication app available in application stores; there is no subscription cost for using BiP. To use BiP's features and services, including making and receiving calls and sending messages, you must be online over a mobile data network or Wi-Fi. Users of Turkcell and Vodafone İletişim Pass do not consume their data package while using BiP to send and receive texts as well as make audio and video conversations.* * BiP retains the right, at any moment, to modify the terms of the pricing arrangement with operators.

Click here to access the guide we've prepared for your Android Operating System Version and device model.

Messages in BiP are encrypted using TLS, which provides secure communication between transmitted devices and servers in accordance with international standards. Any third party cannot access and read your messages.

BiP does not store your messages. Messages sent are encrypted and deleted as soon as they reach their destination. If the user requests that their messages be backed up, then the backed-up messages are stored encrypted in the data centers in Turkey.

In BiP, no unauthorized data is received, processed, or shared.

It asks for permission to message contacts, access to the gallery to share photos and videos, and permission to use the microphone to make calls. Users can continue to use BiP without having to share their personal information with third parties for marketing purposes like advertisements, promotions, or offers.

Yes. If you delete your account, all of your data, backups, and chats are permanently deleted and cannot be recovered.

You can get more information about group transfers by clicking on the link. https://bip.com/en/group-transfer/ You have the option of transferring your group even if not all of the members of your group start using BIP.

This warning may appear when the daily and minute message sending limits are exceeded, as well as when the limit on Notify Emergency messages is exceeded. Active use can be resumed at the end of the 24-hour period following receipt of the warning.

The confidentiality agreement for BiP can be found here.

BiP can be used by anyone. Obtaining permission is not subject to any restrictions or discrimination. Users don't have to share their data with third parties as long as they want to use BiP.

BiP uses end to end encryption and the TLS encryption method, which is compliant with international standards, to securely transport messages between transmitted devices and servers. Any third party cannot access and read your messages. BiP does not store your messages. Messages sent are encrypted and deleted as soon as they reach their destination. If the user requests that their messages be backed up, then the backed-up messages are stored encrypted in the data centers in Turkey.

All of BiP's data is located in Turkey. Your data is kept encrypted in data centers certified to international standards in Turkey, and no data is transferred outside of the country.

Simply delete the BiP account to remove all BiP-related data. To delete your account, go to More-Settings-My Account and follow the instructions there. If you delete your account, all of your data, backups, and chats are permanently deleted and cannot be recovered.

In BiP, no unauthorized data is received, processed, or shared. BiP only collects and processes data from users with their permission in order to provide services to them. For example, it asks for permission to message contacts, access to the gallery to share photos and videos, and permission to use the microphone to make calls.

When you log into BiP, you can use the More -> Settings -> Privacy flow to create a password that you'll need to enter to protect yourself.

BiP allows you to send images, videos, documents, audio files, stickers, locations, text messages and create polls in your BiP groups. You can also send voice recordings by pressing and holding the microphone button.

You can back up your messages by following the More –> Settings–> Chat Settings –> Backup steps.

You can access your backup settings by following these steps: More → Settings → Chat Settings → Backup. From this screen, you can enable automatic backup, activate 'End-to-End Encrypted Backup,' set the frequency of automatic backups, and choose the connection type (Wi-Fi or Wi-Fi & Cellular) for your backups.

BiP allows you to form large groups of up to 1000 people. You can change the group name and photo at any time from your group's profile page, and use the link to invite participants to your group. You can add people to group or remove people from the group, if you are also the group admin.

You can specify when your group will end in BiP. You can set the group expiration date during group creation, or you can change it at any time on your group's profile page.

You can set the disappearance time of the messages you send using BiP's disappearing message feature. As a result, your messages are deleted for as long as you want, leaving no trace. In individual chats, you can set the time for your messages to disappear from the profile page of the person you’re chatting with, and in group chats, you can set the time from the clock icon on the chat page.

By long pressing on a message before sending it, you can make it bold, italic, strikethrough, or underlined.

You can only change the font size for the BiP application by following the "More -> Settings -> Appearance" steps, regardless of your device's settings.

With the starred messages feature, you can quickly and easily filter the messages you want to find. Simply hold down the message you want to star and click the "Star" icon. Following the "More -> Starred messages" step will take you to the messages you have starred.

You can hide your individual and group chats with the "archive chat" feature. Your chats are not deleted when you use this feature; they are simply hidden from view in your chat list. If you receive a new message from one of these chats, your archived chat will be unarchived and added to your chat list. Press and hold the chat you want to archive on Android devices, tap the Archive button. On iOS devices, swipe left on the chat, tap the archive button.

You can use the chat pin feature to keep your important chats at the top of the chat window at all times. On Android devices, simply press and hold on the desired chat and tap the 'pin' button. On iOS devices, swipe the chat to the right and tap the 'pin' button to pin it. You can pin up to five chats at a time.

When you select "Share live location" option during location sending, the person you're messaging can track your location in real-time for a duration you set. This feature is only available for your one-to-one chats.

You can send a message to up to 1000 people at once using the bulk message list without creating a group. You can use this list again without having to reselect the same people

With BiP's enjoyable and beautiful Stickers, you can add color to your messages. Simply touch the Sticker icon on your messaging screen to add some fun to your chats with Sticker. You can send from the sets you added after adding the Sticker package by clicking on the"+" icon, and you can easily access your frequently used and favorite Stickers.

Only messages from the other application that can be exported are transferred.

Moved chats will only appear on your chat page, and other people you talk to can move their chats as well.

The time of moved chats is displayed in the other application on the date the message was sent. The migrated messages are accompanied by "transferred" information.

Messages that have been migrated cannot be privately replied to.

Messages that have been transferred can be viewed via BiP Web. We recommend that you refresh the BiP Web page after migration for the best experience.

People who are actively messaging in the other application are added to your group while it is being set up in BiP. If any members of your group do not have BiP, you can invite them to join by clicking "Share group link" button after you've transferred your group.

By visiting More –> Settings–> Chat Settings, you can enable or disable your last seen time and read receipts.

You can customize your message and call tones by going to More –> Settings–> Notification settings.

You can change the theme of the application by following the steps below, by More -> Settings –> Appearance Options.

You can make BiP your default SMS application by going to More -> Settings -> SMS. Thus, you can receive and send your SMS from BiP.

Click here to access the guide we've prepared for your Android Operating System Version and device model.

You can make HD quality voice and video calls with other BiP users, one-to-one or up to 15 people, from BiP. Turkcell BiP users can also call over the network, regardless of whether the person they are calling has BiP or not, by tapping the phone number that appears in the call option.

You can call all BiP members from BiP free of charge, even if they are not included in your directory. Turkcell BiP subscribers can make BiP Calls to Any Direction, regardless of whether the person they are calling is from BiP or not.

Turkcell and Vodafone İletişim Pass members' internet packages are not used for calls made from one BiP to another. The only need for subscribers of other operators and rates to place calls is that they be online via Wi-Fi or a mobile data network.

How do I make a phone call in BiP? When you want to call someone from BiP, enter the chat window with the person you want to call, tap the Call icon at the top right, or select the person you want to call from the Calls option in the main menu.

A video call can be made by entering your chat window with the person you want to call, then tapping on the Camera icon in the upper right corner or by entering Calls tab, tapping "🕻+" icon, selecting the person you want to call and selecting "Video Call".

On BiP, you can make group voice and video calls with up to 15 people in HD quality. Enter the chat window of the group you want to call and select the people you wish to include. Alternatively, go to the Calls section, tap "🕻+" icon and use the 'New Group Call' option to choose the people you want to call. After selecting the participants, decide whether the call will be voice or video, then start the group call.

BiP supports HD quality voice and video calls for up to 15 people.

Operator users with technical integration with BiP can call users who do not have BiP. Because of its network integration with BiP, Turkcell provides this feature to all of its subscribers.

To prevent your phone number from appearing when making an Any Direction Call from BiP, simply disable the More > Settings > Call Settings > Show My Number setting.

It is possible for operator users who have technical integration with BiP to answer incoming BiP calls. Because of its network integration with BiP, Turkcell provides this feature to all of its subscribers. To answer incoming BiP calls, go to More > Settings > Call Settings > Receive My Phone Calls from BiP.

If you want to change the notification sound for calls from BiP, go to More > Settings > Notifications > Call Notifications and select the ringtone you want.

Over BiP Web, you can make one-on-one audio and video calls.

Even if your phone is turned off, you can use BiP Web to make one-on-one audio and video calls and answer incoming calls for 30 days.

It is an area where we can find many features that we need in our daily lives, such as magazines, sports, weather forecasts, exchange rates, discount coupons, and competitions.

Discover allows you to meet all of your needs in one location, and you will always be in life.

You can view all of the services in the main menu's Explore More section and follow the service from the promotion page that appears when you tap on the services.

You can unfollow someone by tapping the exit icon in the top right corner of the service chat window.

If you want to open a service in Discover, send your application to kesfet@bip.com, along with the channel setup and channel name. The BiP Discover team will respond to your request with feedback.

The return procedures for all purchases made from the Discover section vary depending on the payment method. You must contact the Application Store Support teams for the return process on all sales made through the application store. You can get help with your other return transactions by writing to the BiP Support section about More BiP.

Some services are paid, while others are provided for free. The fact that the service is paid for is communicated to you on the promotion page that is opened for you to examine the services. You are not charged a fee when you use the service; instead, you are asked to pay at the relevant service step within the service.

You can save your credit card and address information by entering it in the More Settings Payment Settings section, and you can safely use this information in your sales via BiP.

Your credit card information is saved in the Paycell infrastructure and is protected by PCI-DSS standards.

Surprise Spot is a gamified Discover service that is based in a specific location. BiP users can receive surprise gifts from Surprise Points located all over the world. All you have to do is follow Surprise Dot and press Play to go to the nearest surprise spot. 🙂 Surprise Dot allows you to win three gifts per day and ten gifts per month. Brand discounts can only be used once during the campaign. To win the gifts at the Surprise Point, you must be within the specified distance when the points are clicked. When attempting to purchase a gift using a fictitious location, users are temporarily unable to receive gifts from Surprise Point. These time periods range from one day to one month.

You can use BiP on your computer and tablet in addition to your mobile application. From the Yaani, Chrome, Firefox, Opera, or Edge browsers, go to https://web.bip.com/, or download the BiP Web desktop application to your computer.

You can get the desktop app for both Windows and Mac from this link.

It's sufficient to go to the "More –> BiP Web" section of the mobile app and scan the QR code on the BiP web page.

During one-on-one calls, you can use BiP Web to make audio and video calls.

BiP Web allows users to send instant messages, make voice and video calls, and send voice messages from their computers or tablets. At the same time, you can control the BiP web for lost messages sent via the mobile app. Keşfet services, channels, location, and sticker sending features are still being added to BiP Web.

Yes. You can continue messaging over BiP Web for 30 days even if your phone is turned off.

You can easily find your conversations with your contacts using the BiP web search feature. The search for chat content continues.

You can reach millions of people through the channels you create in BiP, and inform all of your followers about the subject on which you are an expert.

By typing the channel name into the Search section of the Messages section, you can access all channels.

By clicking the "+" icon in the top right corner of the Messages section, you can create your channel with "Create New Channel" option. You must specify the channel name, public or private option, and channel link when creating a channel. Then you can create the channel by adding the people you want to follow it to your guide.

In channel search results, a public channel is one that can be viewed and followed by anyone.

Only the people you add when you open the channel and the people you share the channel link with will be able to see and follow it.

In "Add people" step of the channel creation process, you can add people to your contacts. If you want to remove a follower, look up the person's phone number in the channel follower list, starting with the country code, and then click on the person's detail section to remove them from the group.

You can invite new people to your channel by sharing the link you entered when creating it with the appropriate people.

You can share locations and send messages, photos, videos, documents, locations, sound recordings, and Stickers from channels.

Android users can mute channel notifications by clicking the bell icon in the channel chat window and selecting the mute option from the options in the channel chat window.

On the channel detail page, you can see how many subscribers the channel has.

When a post is made, the number of people who have seen it is written next to the relevant post. This information is visible not only to the channel owner, but also to all followers.

If you are the channel's owner, you can make the necessary changes by going to the channel's details page.

If someone else is to be given ownership of the channel, the person in question must first follow the channel. The channel manager is created using "Make Manager" option from the contact detail after entering the country code from the follower list and searching for the relevant person's phone number. Management can be delegated to multiple people; in this case, administrative powers will be delegated to multiple people.

Channel managers can send all followers in the channel messages, photos, videos, documents, locations, sound recordings, and Stickers, as well as share locations. The administrator has the authority to look up the channel's followers by phone number, remove them from the channel's follow-up, and promote them to administrator.

By entering the channel details or the Channel chat detail in the Messages section, you can unfollow or delete the channel.

In BiP, all games are free to play, and you can play as many as you want. Your phone must be connected to the internet via cellular data or Wi-Fi to play games on BiP.

It is sufficient to enable More -> Settings–> Call Settings -> "Receive My Phone Calls from BiP" in order to receive GSM calls from BiP.

You can create service channels that only authorized users can access using BiP Discover Closed Group Communication Channels. Send your application to discover@bip.com with your contact information, the name of the relevant institution, and the channel setup for more information and support. The BiP Discover team will respond to your request with information.

You can digitize your customer communication, send campaigns, announcements, and surveys through the channel, and provide customer service, sales, and location-based editing support by creating your Brand Communication Channel in the BiP Discover area. Furthermore, BiP Closed Group Communication Channels allow you to move your internal communication to the digital realm and secure your correspondence.

The BiP Base panel is where you can create and manage BiP Discover channels. Following the evaluation of your request, you will be provided with the necessary information.

You can delete your BiP account through the app by navigating to "More" - "Settings" - "My Account" and selecting "Delete My Account," or by visiting the deleteaccount.bip.com page. After deleting your account, all your BiP data will be permanently deleted.