BiP Experience Improvement Guide

Certain Android devices or other applications on your device may prevent the BiP application on your device from receiving notifications (message, voice and video call) or cause delays.

Some of these issues affecting communication may be caused by the Android Operating System and the settings of your device.

For a better BiP experience in Android Operating System, you can follow our suggestions below.

Note:  After you perform any of these steps, we recommend that you restart your device to ensure that the changes are successfully applied.

ANDROID OPERATING SYSTEM VERSION BASED SOLUTIONS

Depending on the version of Android Operating System your device is running, you need to follow the steps below.

For devices running Android 7,8 and 10, make sure your device is not sending you notifications through your battery optimization settings.

  1. Select “Apps”from “Settings”
  2. Select BiP and enter “Battery”
  3. Choose “Optimize Battery Usage”
  4. Press the "Down Arrow" ▼ button shown above and select “All Apps”

    a. Turn off optimization for Android 7, 8, 10

    b. Android 7: When you click BiP, select the "Don't Optimise" option on the screen

For devices running Android 9, you need to follow the steps below so that the "Adaptive Battery" feature does not block BiP notifications.

  1. Enter “Optimize Battery Usage” in the search field at the top
  2. Select “Optimize Battery Usage” again
  3. Press the "Down Arrow" ▼ button shown above and select “ALL”
  4. Turn the optimization of BiP off

For devices running Android 6, check that your battery optimization is not preventing BiP from sending you notifications.

  1. Go to the Applications screen, select “Settings”
  2. Enter “Battery”
  3. Select “Detail”
  4. Disable “Application Power Saving Mode” for BiP


OTHER APPLICATION SETTINGS AFFECTING COMMUNICATION

Applications that serve to save battery and memory management on your device (example: Clean Master, Security Master) prevent BiP notifications. For a better BiP experience, we recommend that you follow the steps below from the "Settings" menu of these applications.

Clean Master

  1. Go to the “Tools” tab of the application
  2. Select “Notification Cleaner”
  3. Go to the “Gear” ⚙ icon
  4. Disable this feature for BiP only


Security Master

  1. Go to the app “Notification Cleaner”
  2. Select the Gear ⚙ icon
  3. Make sure that BiP is unchecked and listed under “Applications - Allowed Notifications”

Not: In case of no improvement, you may need to uninstall the application in question to receive BiP notifications.

DEVICE BASED SOLUTION SUGGESTIONS

We recommend that you follow the specified steps according to your device model in order to optimize the additional settings put by the device manufacturers regarding BiP notifications.



Setting the Start Screen

Make sure your device allows Autoboot

  1. Go to “Settings” from the Applications screen
  2. Select “Apps”
  3. Go to “App Launch”
  4. Choose BiP
  5. Next, change “Auto Launch”, “Secondary Launch” and “Run in Background” to on.

Setting Up Battery Optimization

Make sure your Battery Optimisation allows BiP

  1. Enter “Battery Optimization” in the search field at the top
  2. Click “Battery Optimization”
  3. Select “All Applications” from the ▼ arrow above.
  4. Select BiP and click “Don't Allow”

Setting Up Notifications

Make sure your device allows BiP notifications

  1. Go to “Settings” from the Applications screen
  2. Select “Notifications”
  3. Select BiP and turn on “Allow Notifications”



Setting Up Notifications

Make sure that BiP notifications are turned on your device.

  1. Enter “SETTINGS” from the Applications screen
  2. Select “Notifications and Status Bar”
  3. Select “Manage Notifications”
  4. Find BiP and activate “Allow notifications”

Setting Up Battery Optimization

Check the Battery Optimization activity on your device.

  1. Enter “SETTINGS” from the Applications screen
  2. Select “Battery”
  3. Enter “App Battery Management”
  4. Choose BiP
  5. Allow “Background Activity”

Setting the Start Screen

Make sure BiP is on Start Screen.

  1. Enter “SETTINGS”from the Applications screen
  2. Choose “Application Management”
  3. Select “Startup Manager”


Setting Up Notifications

Make sure that BiP notifications are turned on your device.

  1. From the Applications screen, find Settings
  2. Click on “Notifications”
  3. Select BiP
  4. Tap the gear icon
  5. Next change the “Call Notification”, “Message Notification”, “Group Notification”, “Discover Notification”, “Channel Notification” to on

Setting Up Battery Optimization

Make sure your Battery Optimization allows BiP

  1. From the Applications screen, find Settings
  2. Select “Battery”
  3. Tap the Overflow menu in the top right of that screen
  4. Select “Battery Optimization”
  5. Press the “Down Arrow” button shown above and select “All Apps”
  6. Choose the option “Optimize” for BiP


Setting Up Battery Optimization

Make sure your Battery Optimization allows BiP

  1. Select “Settings” from the Applications screen
  2. Go to the “Applications” option
  3. Choose BiP
  4. Go to “Battery”
  5. Choose "Optimize Battery Usage"
  6. Select "All Applications" from the arrow above.
  7. Turn BiP to on

Setting Up Notifications

Make sure your device allows BiP notifications.

  1. Select “Settings” from the Applications screen
  2. Go to the “Applications” option
  3. Choose BiP
  4. Go to “Notifications” and turn on BiP

Setting Up Notifications

Make sure that BiP notifications are turned on on your device.

  1. Select “Settings” from the Applications screen
  2. Enter “Notifications”
  3. Select “Application Notifications”
  4. Find BiP and activate notifications


Setting Up Notifications

Make sure that BiP notifications are turned on your device.

  1. Select “Settings” from the Applications screen
  2. Enter “Notification Center”
  3. Choose “Application Notification Management”
  4. Select BiP and activate "Notifications” in “Notification Bar"

Setting the Start Screen

Make sure your device has the auto-start setting for BiP enabled.

  1. Select “Settings” from the Applications screen
  2. Enter “Power Manager”
  3. Enter “Background Application Management” and activate BiP

Setting Up Battery Optimization

Make sure your Battery Optimization allows BiP

  1. Go to "Settings" from the Applications screen
  2. Choose "Power Manager"
  3. Go to "Battery Optimization"
  4. Press the "Down Arrow" ▼ that appears and select "All Apps"
  5. Choose the "Optimize" option for BiP


Setting Up Notifications

Make sure that BiP notifications are turned on your device.

  1. Select "Settings" from the Applications screen
  2. Select "Notifications and Status Bar"
  3. Choose "Application Notifications"
  4. Find BiP and activate the "Show Notifications" option

Setting Up Battery Optimisation

Make sure you allow battery saving on your device.

  1. Enter "Settings" from the Applications screen
  2. Choose "Battery & Performance"
  3. Choose "Battery Optimization"
  4. Enter "Application Battery Saver"
  5. Select BiP and choose "No Restrictions"

Setting the Start Screen

Make sure you allow BiP to start automatically on your device.

  1. Enter the "SECURITY" option from the Applications screen
  2. Select "Manage Applications"
  3. Enter "Permissions", select "Auto Start"
  4. Allow BiP

Setting Up Notifications

Make sure that BiP notifications are turned on your device

  1. Enter "Settings" from the Applications screen
  2. Select "Notification"
  3. Allow BiP

Setting Up Battery Optimisation

Make sure you allow Battery Saver on your device.

  1. Enter "Settings" from the Applications screen
  2. Select "Battery & Performance"
  3. Enter "Application Battery Saver"
  4. Select BiP and choose "No Restrictions"

Setting the Start Screen

Make sure you allow BiP to start automatically on your device.

  1. Enter the "Security" option from the Applications screen
  2. Select "Manage Applications"
  3. Enter "Permissions", select "Auto Start"
  4. Allow BiP